Zendesk Migration · Dundee
Zendesk Migration in Dundee
Moving Dundee organisations into or out of Zendesk. Two bodies of content need separate treatment: the ticket history, which agents need for context, and the help centre, which is public and where search rankings and customer bookmarks are at stake if URLs change.
Why this comes up
The problem
Support runs on a shared inbox or a different helpdesk, and moving means deciding what history is worth bringing and what happens to published articles.
What you get
What we deliver
- Ticket history migrated with enough depth for agents to work, not necessarily all of it
- Requester records reconciled, since duplicates multiply during import
- Custom fields mapped, including types the destination handles differently
- Help centre articles migrated with redirects where addresses change
- Macros, views and business rules rebuilt rather than assumed to transfer
- A cutover with inbound routing changed only once agents are working in the new system
Want this scoped for your business in Dundee?
Thirty minutes, no charge, no sales script. You leave with a written summary of what zendesk migration would actually involve — whether or not you use us.
Working in Dundee
Scotland
Dundee has a games development cluster with a genuine international reputation, so the local talent pool and the local expectation of interface quality are both higher than the city's size suggests.
Interactive and games-adjacent development, plus life sciences data systems tied to the university research base.
Sectors we work with in Dundee
- Games & Digital
- Life Sciences
- Higher Education
- Healthcare
- Marine
What we work with
Technologies and platforms
- Zendesk
- Python
- Freshdesk
- Intercom
Who we work with
Industries we serve
- E-commerce
- Technology and SaaS
- Utilities
- Education
- Travel
Why us
Why Dundee businesses choose Asionis
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise
How we work
- Step 1
Free consultation
A 30-minute call to understand the problem. You keep the written summary either way.
- Step 2
Proposal
Scope, timeline and a fixed price, in writing, before anything starts.
- Step 3
Build
Short cycles with regular check-ins, so you see progress rather than hear about it.
- Step 4
Launch and support
We handle the go-live and stay available afterwards.
Other services in Dundee
Looking for the full picture? See our Zendesk Migration services, everything we do in Dundee or browse everything we do.
Zendesk Migration in Dundee — common questions
- How much ticket history do we need?
- Less than instinct suggests. Agents mostly need recent contacts for context, and full historical migration is slow, expensive and rarely consulted. Bringing a defined period and keeping the old system readable for the rest is usually the better trade.
- What happens to help centre articles?
- They need care because they are public. Article addresses change between platforms, so search rankings and customer bookmarks break unless redirects are put in place. This is the part most often overlooked and the part with lasting consequences.
- Why do duplicate customers appear?
- Because imports match on email and customers have several. A person who contacted you from a work address and a personal one becomes two records, and their history splits. Reconciling before import is considerably easier than merging afterwards.
- When should inbound email be switched?
- After agents are trained and working in the new system, not before. Routing customers into a helpdesk nobody is confident with produces slow responses at exactly the moment the change is most visible. A short period of parallel access is worth the overlap.
- Do you work with businesses across Dundee City?
- Yes. We are based in Leicester, United Kingdom and work with clients throughout Scotland, including Dundee and the surrounding Dundee City area. Most collaboration happens remotely, and we travel for kick-offs and key milestones.
- What kind of Dundee businesses do you usually work with?
- Interactive and games-adjacent development, plus life sciences data systems tied to the university research base. Beyond that we work across Games & Digital, Life Sciences, Higher Education, Healthcare and Marine.
- Do you cover the areas around Dundee?
- Yes — we work throughout Scotland, including Perth, Aberdeen, Edinburgh. Dundee is an urban area of roughly 150,000+, and we take on work across the wider Dundee City region rather than the city boundary alone.
Talk to us about Zendesk Migration in Dundee
A 30-minute call with someone who would actually work on it. No sales script, no obligation.
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise