Online Ordering System · Durham
Online Ordering System in Durham
Direct ordering for Durham food businesses, so orders arrive without a marketplace taking a cut of each one. The arithmetic is straightforward — commission on every order against a fixed monthly cost — and the harder question is whether you can attract enough direct customers to make the difference matter.
Why this comes up
The problem
Every takeaway order arrives through a platform charging a substantial commission, including from regulars who would happily order direct.
What you get
What we deliver
- Ordering built for phones, since that is where nearly all of it happens
- Allergen information presented before the order is placed, as the law requires
- Menu availability controlled in real time, so sold-out items cannot be ordered
- Kitchen workflow considered, because orders arriving badly disrupt service
- Collection and delivery handled with realistic times rather than optimistic ones
- A reason for customers to order direct, or they will keep using the platform
Want this scoped for your business in Durham?
Thirty minutes, no charge, no sales script. You leave with a written summary of what online ordering system would actually involve — whether or not you use us.
Working in Durham
North East
Durham's economy is dominated by its university and cathedral, so the commercial base is small and much of the local demand comes from spinouts and suppliers attached to the institutions rather than from independent industry.
Research spinout software and visitor systems, usually on institutional procurement timelines rather than commercial ones.
Sectors we work with in Durham
- Higher Education
- Tourism & Heritage
- Public Sector
- Retail
- Research
What we work with
Technologies and platforms
- Stripe
- Next.js
- Square
- Twilio
Who we work with
Industries we serve
- Restaurants
- Takeaways
- Cafés and coffee shops
- Bakeries
- Catering
Why us
Why Durham businesses choose Asionis
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise
How we work
- Step 1
Free consultation
A 30-minute call to understand the problem. You keep the written summary either way.
- Step 2
Proposal
Scope, timeline and a fixed price, in writing, before anything starts.
- Step 3
Build
Short cycles with regular check-ins, so you see progress rather than hear about it.
- Step 4
Launch and support
We handle the go-live and stay available afterwards.
Other services in Durham
Looking for the full picture? See our Online Ordering System services, everything we do in Durham or browse everything we do.
Online Ordering System in Durham — common questions
- Will customers actually order direct?
- Regulars will, with a reason and a reminder. New customers largely arrive through the platforms and that is what you are paying them for. The realistic goal is moving your repeat business direct rather than leaving the marketplaces entirely.
- What must we show about allergens?
- Food businesses must provide allergen information for the regulated allergens, and where food is ordered online that information has to be available before the order is placed. Handling it in the ordering flow, rather than a note asking customers to call, is what compliance looks like here.
- How do orders reach the kitchen?
- However it does not disrupt service — a printer, a tablet with a loud alert, or the existing till. Orders that arrive as emails on a phone in the office get missed during a rush, and a missed order costs more than the commission you were avoiding.
- What about delivery itself?
- Either your own drivers or a delivery-only arrangement with a courier, which costs less than full marketplace commission. Quoting times the kitchen can meet matters more than the mechanism; optimistic promises during a rush generate complaints and refunds.
- Do you work with businesses across County Durham?
- Yes. We are based in Leicester, United Kingdom and work with clients throughout North East, including Durham and the surrounding County Durham area. Most collaboration happens remotely, and we travel for kick-offs and key milestones.
- What kind of Durham businesses do you usually work with?
- Research spinout software and visitor systems, usually on institutional procurement timelines rather than commercial ones. Beyond that we work across Higher Education, Tourism & Heritage, Public Sector, Retail and Research.
- Do you cover the areas around Durham?
- Yes — we work throughout North East, including Newcastle, Sunderland, York. Durham is an urban area of roughly 70,000+, and we take on work across the wider County Durham region rather than the city boundary alone.
Talk to us about Online Ordering System in Durham
A 30-minute call with someone who would actually work on it. No sales script, no obligation.
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise