Intercom to Zendesk Migration · Cardiff
Intercom to Zendesk Migration in Cardiff
Moving Cardiff teams from Intercom to Zendesk, where the two products disagree about what a support interaction is. Intercom keeps an ongoing conversation with a person that may span years; Zendesk creates discrete tickets that open and close — so the migration has to decide where one becomes several.
Why this comes up
The problem
A single customer conversation spans eighteen months and covers nine unrelated issues.
What you get
What we deliver
- Conversation splitting decided, since long threads must become separate tickets
- History preserved in a form agents can actually search and read
- Customer records mapped, including the attributes segmentation depended on
- Chat and messaging channels reconfigured for how Zendesk handles them
- Automations and bot flows rebuilt around a ticket model rather than a chat one
- Reporting expectations reset, as the two products measure different things
Want this scoped for your business in Cardiff?
Thirty minutes, no charge, no sales script. You leave with a written summary of what intercom to zendesk migration would actually involve — whether or not you use us.
Working in Cardiff
Wales
Cardiff has a significant broadcast and media sector alongside a large public-sector presence, and Welsh-language provision is a genuine requirement on public-facing work here rather than a nice-to-have.
Public sector and broadcast work is common, and bilingual provision is usually a requirement rather than an option.
Sectors we work with in Cardiff
- Media & Broadcasting
- Financial Services
- Public Sector
- Higher Education
- Sport
What we work with
Technologies and platforms
- Zendesk
- Intercom
- REST APIs
- CSV
Who we work with
Industries we serve
- SaaS businesses
- Fintech startups
- Retail
- Media companies
- Technology companies
Why us
Why Cardiff businesses choose Asionis
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise
How we work
- Step 1
Free consultation
A 30-minute call to understand the problem. You keep the written summary either way.
- Step 2
Proposal
Scope, timeline and a fixed price, in writing, before anything starts.
- Step 3
Build
Short cycles with regular check-ins, so you see progress rather than hear about it.
- Step 4
Launch and support
We handle the go-live and stay available afterwards.
Other services in Cardiff
Looking for the full picture? See our Intercom to Zendesk Migration services, everything we do in Cardiff or browse everything we do.
Intercom to Zendesk Migration in Cardiff — common questions
- Why is the conversation model the hard part?
- Because there is no clean equivalence. An Intercom conversation is continuous and a Zendesk ticket is bounded, so a thread covering several issues over months has to be split — and the rule for splitting it determines whether the history remains useful.
- Can we keep the history intact instead?
- You can import conversations as single large tickets, which preserves everything and makes little of it findable. The trade is between fidelity and usability, and most teams prefer some splitting even though it is imperfect.
- What happens to bots and messaging?
- They are rebuilt for a different model. Intercom's flows assume a continuous messaging relationship, while Zendesk routes towards tickets and queues — so reproducing the old behaviour exactly usually fights the platform rather than using it.
- Will our support metrics still compare?
- Not directly, and it is worth saying so before anyone builds a dashboard. Response and resolution times mean different things when the underlying unit changes from a conversation to a ticket, so historical comparisons across the cutover will mislead unless they are explicitly caveated.
- Do you work with businesses across Cardiff?
- Yes. We are based in Leicester, United Kingdom and work with clients throughout Wales, including Cardiff and the surrounding Cardiff area. Most collaboration happens remotely, and we travel for kick-offs and key milestones.
- What kind of Cardiff businesses do you usually work with?
- Public sector and broadcast work is common, and bilingual provision is usually a requirement rather than an option. Beyond that we work across Media & Broadcasting, Financial Services, Public Sector, Higher Education and Sport.
- Do you cover the areas around Cardiff?
- Yes — we work throughout Wales, including Bristol, Swansea. Cardiff is an urban area of roughly 490,000+, and we take on work across the wider Cardiff region rather than the city boundary alone.
Talk to us about Intercom to Zendesk Migration in Cardiff
A 30-minute call with someone who would actually work on it. No sales script, no obligation.
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise