Ecommerce Data Analytics · Durham
Ecommerce Data Analytics in Durham
Analytics for Durham online retailers that reports contribution rather than revenue. Once returns, delivery, payment fees and discounts are allocated back to the order, the ranking of products, channels and customer groups usually changes — and in categories with high return rates the best-selling line is sometimes the one losing money.
Why this comes up
The problem
Every report shows revenue, the business looks like it is growing, and margin is going the other way for reasons nobody can locate.
What you get
What we deliver
- Contribution per order after returns, shipping, fees and discount
- Returns attributed back to the product and channel that generated them
- Cohorts followed over time, since repeat rate decides whether growth is real
- Acquisition cost compared against contribution, not against first-order revenue
- Product-level economics that include the cost of delivering and taking back
- Definitions agreed once, so the same metric does not differ by report
Want this scoped for your business in Durham?
Thirty minutes, no charge, no sales script. You leave with a written summary of what ecommerce data analytics would actually involve — whether or not you use us.
Working in Durham
North East
Durham's economy is dominated by its university and cathedral, so the commercial base is small and much of the local demand comes from spinouts and suppliers attached to the institutions rather than from independent industry.
Research spinout software and visitor systems, usually on institutional procurement timelines rather than commercial ones.
Sectors we work with in Durham
- Higher Education
- Tourism & Heritage
- Public Sector
- Retail
- Research
What we work with
Technologies and platforms
- dbt
- BigQuery
- Looker Studio
- Python
Who we work with
Industries we serve
- Online retailers
- Direct-to-consumer brands
- Fashion and apparel
- Multichannel sellers
- Subscription commerce
Why us
Why Durham businesses choose Asionis
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise
How we work
- Step 1
Free consultation
A 30-minute call to understand the problem. You keep the written summary either way.
- Step 2
Proposal
Scope, timeline and a fixed price, in writing, before anything starts.
- Step 3
Build
Short cycles with regular check-ins, so you see progress rather than hear about it.
- Step 4
Launch and support
We handle the go-live and stay available afterwards.
Other services in Durham
Looking for the full picture? See our Ecommerce Data Analytics services, everything we do in Durham or browse everything we do.
Ecommerce Data Analytics in Durham — common questions
- Why does allocating returns change the picture?
- Because return rates vary enormously by product and by channel, and the cost is real — outbound delivery, return postage, handling, and stock that cannot always be resold. A category returning a third of units has a completely different economic profile.
- What is wrong with first-order economics?
- It tells you nothing about whether a customer is worth acquiring. Channels that look expensive on the first order can be the best sources of repeat buyers, and channels that look efficient often deliver people who never come back.
- How much attribution accuracy is achievable?
- Less than dashboards imply. Rather than chasing a perfect model, use consistent definitions, treat platform-reported figures as one party's account, and validate against overall performance — incrementality testing answers questions attribution cannot.
- Why do reports disagree with each other?
- Because the same word means different things — an order counted at placement or at dispatch, revenue with or without VAT and delivery. Agreeing the definitions is unglamorous and removes more confusion than any additional dashboard will.
- Do you work with businesses across County Durham?
- Yes. We are based in Leicester, United Kingdom and work with clients throughout North East, including Durham and the surrounding County Durham area. Most collaboration happens remotely, and we travel for kick-offs and key milestones.
- What kind of Durham businesses do you usually work with?
- Research spinout software and visitor systems, usually on institutional procurement timelines rather than commercial ones. Beyond that we work across Higher Education, Tourism & Heritage, Public Sector, Retail and Research.
- Do you cover the areas around Durham?
- Yes — we work throughout North East, including Newcastle, Sunderland, York. Durham is an urban area of roughly 70,000+, and we take on work across the wider County Durham region rather than the city boundary alone.
Talk to us about Ecommerce Data Analytics in Durham
A 30-minute call with someone who would actually work on it. No sales script, no obligation.
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise