Dialpad Migration · Swansea
Dialpad Migration in Swansea
Moving Swansea organisations onto Dialpad, where the history does not come with you. Recordings, voicemail and call data from the previous system stay there and disappear when the account closes — and where any of it is needed for a dispute, a complaint or a regulator, the moment to extract it is before cutover.
Why this comes up
The problem
The old platform was cancelled on the switch date and two years of call recordings went with it.
What you get
What we deliver
- Retention obligations established before anything is cancelled
- Recordings and voicemail exported and stored somewhere they remain retrievable
- Call detail records extracted where reporting continuity matters
- A gap acknowledged in reporting, since historic and new data will not be comparable
- Numbers ported with the old service retained until it has completed
- Teams shown the features that differ, because unused capability is a wasted licence
Want this scoped for your business in Swansea?
Thirty minutes, no charge, no sales script. You leave with a written summary of what dialpad migration would actually involve — whether or not you use us.
Working in Swansea
Wales
Swansea combines a large university and health board presence with a coastal tourism economy, and Welsh-language provision is a practical requirement on public-facing work rather than an optional extra.
Bilingual public-facing systems for institutional clients, and seasonal booking for the Gower tourism trade.
Sectors we work with in Swansea
- Higher Education
- Healthcare
- Manufacturing
- Tourism
- Public Sector
What we work with
Technologies and platforms
- Dialpad
- SIP trunking
- Entra ID
- Salesforce
Who we work with
Industries we serve
- Sales organisations
- Recruitment
- Professional services
- Technology companies
- Financial services
Why us
Why Swansea businesses choose Asionis
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise
How we work
- Step 1
Free consultation
A 30-minute call to understand the problem. You keep the written summary either way.
- Step 2
Proposal
Scope, timeline and a fixed price, in writing, before anything starts.
- Step 3
Build
Short cycles with regular check-ins, so you see progress rather than hear about it.
- Step 4
Launch and support
We handle the go-live and stay available afterwards.
Other services in Swansea
Looking for the full picture? See our Dialpad Migration services, everything we do in Swansea or browse everything we do.
Dialpad Migration in Swansea — common questions
- What has to be kept from the old system?
- Whatever a regulator, a contract or your own policy requires. Regulated sectors have explicit retention periods for call recordings, and organisations without a specific obligation still tend to want the last year or two available for disputes — none of which survives the account being closed.
- Where should exported recordings go?
- Somewhere that is itself governed. Dropping several years of recordings into a shared folder solves the extraction problem and creates a data protection one, so the export needs a location with proper access control and a deletion date already set.
- Will reporting be continuous?
- No, and it is better to say so. Metrics defined differently across two platforms are not comparable, so the honest approach is to mark the changeover in any reporting and avoid drawing conclusions from a trend line that spans it.
- Why does feature adoption need attention?
- Because people use the phone the way they always have. A platform bought for its transcription, coaching and integration capability that ends up used as a dial pad has cost considerably more than the system it replaced and delivered the same thing — so a short session on what is now possible is part of the migration.
- Do you work with businesses across Swansea?
- Yes. We are based in Leicester, United Kingdom and work with clients throughout Wales, including Swansea and the surrounding Swansea area. Most collaboration happens remotely, and we travel for kick-offs and key milestones.
- What kind of Swansea businesses do you usually work with?
- Bilingual public-facing systems for institutional clients, and seasonal booking for the Gower tourism trade. Beyond that we work across Higher Education, Healthcare, Manufacturing, Tourism and Public Sector.
- Do you cover the areas around Swansea?
- Yes — we work throughout Wales, including Cardiff, Newport. Swansea is an urban area of roughly 240,000+, and we take on work across the wider Swansea region rather than the city boundary alone.
Talk to us about Dialpad Migration in Swansea
A 30-minute call with someone who would actually work on it. No sales script, no obligation.
- Projects typically launched within 4–8 weeks
- No long-term contracts required
- All team members UK-based
- Dedicated account manager and development team
- Transparent reporting with monthly performance metrics
- Scalable from startup to enterprise